This Privacy Policy explains how MOMENTUM DYNAMICS SDN. BHD. [202501008915 (1610329-H)] collects, uses, stores, protects and discloses personal information when customers browse our Website, register an account, place an Order or communicate with us.
1. Information We Collect
We may collect:
- Full name.
- Email address and telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Shopping-cart and wishlist information.
- Product and reading preferences.
- Enquiries, feedback and customer-service communications.
- Information submitted for cancellations, returns, refunds or exchanges.
- Photographs and videos supplied as supporting evidence.
2. Technical Information
When customers access our Website, we may automatically collect:
- Internet Protocol address.
- Browser and device information.
- Operating-system details.
- Pages and products viewed.
- Date and time of Website access.
- Referring website or traffic source.
- Cookie and session information.
- General Website usage data.
3. How We Use Information
We may use personal information to:
- Create and manage customer accounts.
- Process payments and confirm Orders.
- Prepare products and arrange delivery.
- Provide Order and shipment updates.
- Respond to enquiries and complaints.
- Process cancellations, returns, refunds and exchanges.
- Personalise product recommendations.
- Improve our Website and services.
- Detect fraudulent or unauthorised transactions.
- Maintain accounting and business records.
- Meet legal and regulatory obligations.
- Send promotional communications where consent has been provided.
Customers may unsubscribe from optional promotional communications at any time.
4. Payment Processing
Payments may be handled by authorised third-party payment gateways or financial institutions.
We may not directly collect or store complete payment-card details. Payment providers process information according to their own privacy policies, security procedures and terms.
5. Cookies
Our Website may use cookies and similar technologies to:
- Maintain login sessions.
- Remember shopping-cart contents.
- Store customer preferences.
- Analyse Website traffic.
- Measure Website performance.
- Detect technical or security issues.
- Improve Website functionality.
Customers may disable cookies through their browser settings, although certain Website features may not operate properly.
6. Sharing of Information
We do not sell or rent customers’ personal information.
Relevant information may be shared with:
- Payment gateways and financial institutions.
- Courier and logistics providers.
- Website hosting and maintenance providers.
- Email, analytics and security-service providers.
- Accountants, auditors, insurers and legal advisers.
- Government authorities, regulators or courts where legally required.
Only information reasonably necessary for the relevant service, transaction or lawful purpose will be disclosed.
7. Data Security
We apply reasonable safeguards intended to protect information against:
- Unauthorised access.
- Accidental loss or destruction.
- Improper disclosure.
- Unlawful alteration.
- Misuse or fraudulent processing.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and login information.
8. Data Retention
Information may be retained for as long as reasonably necessary to:
- Complete Orders and transactions.
- Provide customer support.
- Resolve product claims and disputes.
- Prevent fraudulent activity.
- Maintain accounting and tax records.
- Satisfy Malaysian legal requirements.
Information that is no longer required may be securely deleted, destroyed or anonymised.
9. Your Rights
Subject to applicable Malaysian laws, customers may request to:
- Access their personal information.
- Correct inaccurate or outdated details.
- Update their account information.
- Withdraw consent to optional processing.
- Stop receiving promotional communications.
- Request deletion where legally permitted.
- Raise a concern about how their information has been handled.
We may request proof of identity before processing a request.
10. Children’s Privacy
Our online purchasing services are intended for individuals who are legally capable of completing a transaction.
We do not knowingly collect children’s personal information without appropriate parental or guardian consent.
11. Third-Party Services
Our Website may contain links to external websites or use third-party payment and delivery services.
We do not control and are not responsible for their independent content, security measures or privacy practices.
12. Policy Changes
We may update this Privacy Policy to reflect changes in our Website, business operations, service providers or legal obligations.
The revised version will take effect once published or from the effective date stated in the updated Policy.
13. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including applicable Malaysian personal data protection requirements.
14. Contact Information
MOMENTUM DYNAMICS SDN. BHD.
Registration No.: 202501008915 (1610329-H)
Email: momentum-d@outlook.com
Address: 165-1-B, Lorong 22/SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia.