This Shipping Policy explains the delivery arrangements applicable to purchases made from MOMENTUM DYNAMICS SDN. BHD. [202501008915 (1610329-H)]. We provide free standard delivery within Malaysia, with Orders generally expected to arrive within seven days after payment verification and confirmation.
1. Shipping Coverage
- Shipping is available within Malaysia only.
- International shipping is not available.
- Customers must provide a valid Malaysian delivery address.
- We are not responsible for third-party forwarding arrangements made independently by customers.
2. Shipping Charges
- Standard delivery within Malaysia is free.
- No standard shipping fee will be charged at checkout.
- Any separately requested delivery arrangement must be confirmed and agreed upon before dispatch.
3. Order Processing
Orders will be processed after payment has been successfully received and verified.
Processing may take longer during:
- Weekends and public holidays.
- Sales or promotional periods.
- Periods of high Order volume.
- Product availability checks.
- Payment verification.
- Unexpected operational disruptions.
Orders placed during weekends or public holidays may be processed on the following working day.
4. Delivery Timeline
- Orders are generally delivered within 7 days after confirmation.
- Overnight delivery is unavailable.
- Same-day delivery is unavailable.
- Guaranteed next-day delivery is not provided.
- Delivery dates provided by us or the courier are estimates only.
5. Possible Delays
Delivery may be affected by:
- Courier-service disruptions.
- Public holidays.
- Severe weather.
- High parcel volumes.
- Remote or restricted locations.
- Incorrect or incomplete delivery information.
- Failed delivery attempts.
- Circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers when an Order is significantly delayed.
6. Delivery Information
Customers must provide:
- The recipient’s complete name.
- A valid telephone number.
- A complete house, unit or building number.
- The correct street, postcode, city and state.
- Any necessary building or access instructions.
We are not responsible for delays, failed delivery attempts or returned parcels caused by inaccurate or incomplete information.
7. Tracking Information
Tracking details may be provided after dispatch, where available.
Courier tracking systems may take time to display the latest information. A temporary delay in tracking updates does not necessarily mean that the parcel has stopped moving.
8. Receiving and Inspecting Parcels
Upon receiving an Order, customers should:
- Inspect the parcel for visible damage or tampering.
- Confirm that the shipping label is correct.
- Record a continuous unboxing video before opening the parcel.
- Check the product title, edition, design and quantity.
- Retain all packaging and protective materials.
- Report damaged, missing or incorrect products promptly.
9. Delayed or Lost Parcels
Customers may contact us if an Order has not arrived within the estimated period.
Where a parcel may be lost, we will assist with a courier investigation. A replacement or refund will only be considered after the courier investigation and internal verification are completed.
10. Failed Delivery
Customers must ensure that someone is available to receive the parcel.
If delivery fails because the recipient is unavailable, refuses the parcel or provides incorrect information, the parcel may be returned to us and further arrangements may be required.
11. Cancellation Before Shipment
Orders may only be cancelled within 12 hours of purchase, provided processing, packing or shipment has not begun.
Once an Order has been dispatched, it cannot be cancelled and will only qualify for return if it satisfies our Return, Refund and Exchange Policy.
12. Contact Information
MOMENTUM DYNAMICS SDN. BHD.
Registration No.: 202501008915 (1610329-H)
Email: momentum-d@outlook.com
Address: 165-1-B, Lorong 22/SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia.